We aim to get things right, but if we fall short, here's exactly how to raise it — and what happens next.
If you're unhappy with any part of our service, please tell us — most concerns are resolved quickly through a direct conversation with your caseworker. If you'd prefer to raise it formally, email info@immigrationassistance.london marked "Complaint", call us on +44 7579 096347, or write to us at Unit HD15, Barking Enterprise Centre, 50 Cambridge Road, Barking, IG11 8FG. There is no charge for making a complaint.
We'll confirm we've received your complaint and who is handling it.
We will identify who will review your complaint, check your file and correspondence and explain how any conflict of interest is handled.
We'll write to you with our findings and, where appropriate, what we'll do to put things right. If we need longer, we'll explain why and give you a new date.
If you remain unhappy after our final response, you can escalate — see below.
If you're not satisfied with our final response, you can refer your complaint to:
Most concerns are resolved fastest with a quick conversation. Message us on WhatsApp or book a call.
